Return and Refund Policy
Xylvra Return and Refund Policy
At Xylvra, we want you to be absolutely delighted with your purchase. If for any reason you are not completely satisfied, we’re here to help make things right. This policy outlines how you can return items and receive refunds, in compliance with Irish consumer law and Google Merchant Center requirements.
Your Right to Cancel & Our 30-Day Return Policy
Under Irish consumer law, you have a statutory right to cancel an online order within 14 calendar days of receiving your goods for any reason (the “cooling-off period”). At Xylvra, we go beyond this by offering a more generous 30-day return window from the date you received your item.
To be eligible for a return:
- Your item must be unused, unworn, and in the same condition that you received it.
- It must be in its original packaging with all tags, labels, and protective materials still attached.
- You must have proof of purchase (e.g., your order number or receipt).
Items Not Eligible for Return: For hygiene or safety reasons, certain items may not be returnable if their original sealed packaging has been opened. However, for our primary product niche of handbags, these exclusions typically do not apply.
How to Initiate a Return
To start a return, please contact our customer service team:
- Email: contact@xylvra.com
- Phone: +35318747687 (Monday-Friday, 9:00 AM – 5:00 PM IST/GMT)
- Please provide your order number and the reason for the return.
Once your return request is approved, we will send you a prepaid return shipping label via email. Please print this label and affix it to your package.
Return Shipping
Xylvra will cover the cost of return shipping. We will provide you with a pre-paid shipping label for your convenience. Please ensure the item is securely packaged to prevent damage during transit.
Please send your return to the following address: Xylvra 40 Abbey Street Upper North City, Dublin D01 F9N3 IE
We recommend obtaining proof of postage when sending items back, as we cannot be responsible for items lost in return transit.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria (unused, in original condition and packaging). We aim to process inspections promptly.
- If your return is approved, your refund will be processed to your original method of payment.
- You will receive the full purchase price of the returned item(s).
- No restocking fee will be applied to your refund.
- Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider’s processing times.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately upon receipt (within 48 hours).
- Email: contact@xylvra.com
- Phone: +35318747687
Please provide your order number and clear photos of the damage or the incorrect item. We will work swiftly to resolve the issue by offering a replacement, repair, or a full refund, and we will cover all associated shipping costs. Your statutory rights under the Consumer Rights Act 2022 are not affected.
Exchanges
If you wish to exchange an item, the quickest way to ensure you get what you want is to return the item you have, and once the return is accepted and a refund issued, make a separate purchase for the new item. This ensures prompt processing and availability of your desired product.
- This policy applies only to purchases made directly from https://xylvra.com/.
- We reserve the right to refuse a return if the item does not meet the conditions outlined above or if the return process is not followed.
If you have any questions about our Return and Refund Policy, please do not hesitate to contact us:
- Website: https://xylvra.com/
- Email: contact@xylvra.com
- Phone: +35318747687
- Address: 40 Abbey Street Upper, North City, Dublin D01 F9N3, IE
- Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM (IST/GMT)
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