Welcome to Xylvra! These Terms and Conditions (“Terms”) govern your use of the website https://xylvra.com/ (“Website”) and your purchase of products from Xylvra (“we”, “us”, “our”). By accessing or using our Website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or purchase our products.

Xylvra is a Sole Proprietorship based in the Republic of Ireland. Our full address is: 40 Abbey Street Upper, North City, Dublin D01 F9N3, IE. You can contact us at: Email: contact@xylvra.com Phone: +35318747687 Customer Service Hours: Monday-Friday 9AM-5PM EST

1. Products

Xylvra specialises in Apparel & Accessories, specifically Handbags, Wallets & Cases, including Shoulder Bags. We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on our Website are correct. While we aim to keep the Website as up-to-date as possible, the information, including product descriptions, may not always reflect the position exactly at the moment you place an order. All products are subject to availability. We reserve the right to discontinue any product at any time.

2. Pricing and Payment

All prices displayed on the Website are in EUR (Euro) and include VAT where applicable. We accept various payment methods as indicated on our Website, typically processed via WooCommerce secure payment gateways. By placing an order, you confirm that the payment method used is yours. All payment transactions are subject to validation checks by the card issuer or payment provider. We are not responsible for any charges or fees applied by your bank or payment provider. We reserve the right to refuse any order or cancel a purchase at our discretion.

3. Order Acceptance

After you place an order, you will receive an email acknowledging your order details. This email does not signify our acceptance of your order; it is a confirmation that we have received it. A contract between you and Xylvra for the purchase of products will be formed only when we dispatch the products to you and send you an email confirmation that the products have been dispatched. We reserve the right to decline any order for any reason.

4. Shipping and Delivery

We currently ship exclusively within the Republic of Ireland.

  • Order Processing Time: We aim to process all orders within 1-2 business days from the time of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
  • Shipping Rates & Times: We offer Standard Shipping for all orders within the Republic of Ireland.
    • Standard Shipping:
      • Cost: Free ($0)
      • Estimated Delivery Time: 3-7 business days after dispatch.
  • Free Shipping Threshold: All orders qualify for free standard shipping.
  • Delivery: We will deliver the products to the address you provide during the checkout process. Risk of loss and title for items purchased from Xylvra pass to you upon our delivery of the items to the carrier.

5. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase from Xylvra. Our returns policy is designed to be fair and compliant with the Consumer Rights Act 2022 in Ireland.

  • Return Window: You have 30 calendar days from the date you receive your order to initiate a return.
  • Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags still attached. Items that are damaged, soiled, or altered may not be accepted and may be sent back to the customer.
  • Initiating a Return: To start a return, please contact our customer service team at contact@xylvra.com or call us at +35318747687 during our customer service hours. Please provide your order number and reason for return.
  • Return Shipping: We will provide you with a prepaid return shipping label. You will not be responsible for the cost of return shipping.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment provider).
  • Exchanges: If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you get your preferred item quicker.
  • Faulty Goods: In the unlikely event that an item you receive is faulty or not as described, you have statutory rights under the Consumer Rights Act 2022. Please contact us immediately with details of the fault. We will offer a repair, replacement, or full refund depending on the nature of the fault and the time elapsed since purchase.

6. Intellectual Property

All content published and made available on our Website, including but not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Website, is the property of Xylvra and its creators. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally permitted by law.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Xylvra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Website; (b) any conduct or content of any third party on the Website; (c) any content obtained from the Website; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Indemnification

You agree to indemnify, defend, and hold harmless Xylvra, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms.

9. Privacy Policy

Your privacy is very important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and disclose your personal data, and your rights in relation to that data. Our Privacy Policy forms part of these Terms and Conditions.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any dispute or claim arising out of or in connection with these Terms or your use of the Website or products will be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.

11. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website and supersede and replace any prior agreements we might have had between us regarding the Website.

13. Contact Information

If you have any questions about these Terms, your order, or anything else, please contact us:

Email: contact@xylvra.com

Phone: +35318747687

Address: 40 Abbey Street Upper, North City, Dublin D01 F9N3, IE

Customer Service Hours: Monday-Friday 9AM-5PM IST/GMT (Irish Standard Time/Greenwich Mean Time)